Our Reviews

Great service as always, Vernon saved the day again! Best service I've ever had since owning a vehicle.

The service I receive is always top notch.

Excellent service. Friendly and accommodating when in need of service.

Fixed in a timely matter and called me back and let me know everything was completed

Everyone is very nice and helpful. They took time to listen to what I had to say and what I needed.. they took time to find out what I needed. And they do excellent work.

Great service from everyone

It was good, thanks.

Great Joey did good job.

Quick reply to request an appointment and fast setvice

Your dealership has been a great help to us always. On our chevy and gm product questions y'all are our go to. Thank you for always helping and for the excellent customer service.

Very friendly and quick service

Worked great. Dropped it off night before got a call before 10:00 saying it ready picked It up about 8:45 that night all seems good.

addressed all my concerns in a timely manner !

The service department is very customer friendly. Vernon always polite and helpful.

I scheduled an appointment, arrived early, the service team started service immediately. The courteous service team quickly finished service on my vehicle.

Great Service

I had my oil changed on Wednesday and on Sunday my truck has no oil in it! This doesn't make sense to me at all.

Great service as always!

Good

I scheduled my oil change at 8am. I needed to wait for the service to be finished. Four people scheduled behind me came and went before my service was completed, 2 hours and fifteen minutes later. No communication from staff. Terrible

Outstanding service they treat you like family. They contact you to let you know when your parts are in and they call and schedule for an appointment very friendly on the inside and the outside. Thanks again for your outstanding service….

Everyone in the Service Department is extremely nice and helpful. They are truly customer focused and deliver on ensuring their customers are satisfied with their service. Excellent team!!

Service was very prompt

Service department has always been professional and taken care of my car. They are timely and very knowledgeable. I appreciate their friendliness and it feels good to trust your vehicle with them.

Great work

Excellent, speedy service

The best service writer Brandi, and Tech Jake

Great job and finished quickly.

Awesome service

Excellent- quick to schedule and great communication

Great experience. Very fast turn around.

Great Customer Service

Everything from customer service to buying my truck and getting my oil changed went smooth. The sales people went above and beyond for me.

Service above average

I have been doing business with them for years great team workers

Did not balance air in tires

They delivered my car to my work. GREAT place !!!

Great Dealership, Great Service

Customer service was great!

Resolved our issues efficiently and in a timely manner.

Exceptional

Meridth was exceptional, we actually got it early than we was expecting

Very smooth experience. Choco was very knowledgeable. Very easy to work with.

Great!

Very Professional Staff, excellenr Service

Was told my problem was covered by warranty. Still ended up costing me because warranty said belt was considered maintenence. Also, there was a deductible. No big deal, just take the time to explain things to a customer so they aren't thinking one thing and then get the total opposite. Also, when I left in my truck, check engine light came on and it started running poorly. Took it back to the dealership the next morning. I guessed they left a sensor unplugged or something of that nature. Instead of getting the tech to come check the truck, they just plug in the computer to get a code and say they will be in touch. I guess my time isn't valuable. Very poor customer service.

Nice people, very personal 👍

Merideth and Lasseter made my buying experience a dream.

They always do an awesome job

Got there on time! Took it right back and finished as expected! Great service!

They did a good job and are always very courteous.

The service manager was outstanding. I was not there a long time. I was told what the problem was , the price and wanted to know if I wanted to continue with the service

Always very nice.

very good service

Great timing for service Drop off /pick up was easy and quick

great

All good

Everyone at the Dealership was very professional and courteous. Brandi was my service adviser and kept me abreast of the repair process. The only complaint I have is that it took to long to get the part. i give the dealership a 5 star rating !!!!

VERY NICE AND QUICK VERY PLEASED

We've used Lassiter Motors before. Their service is very good. Vernon Ousley kept in touch with us letting us know what was wrong with our vehicle, how much it would cost, and setting up the appointment. He makes us feel as if we really matter as customers. We trust Vernon and Lassiter Dealership. I recommend this dealership over others.

Timelines, communication, and work well done

My second time. Lasseter Motors is extremely knowledgeable on all their vehicles. They gave me the guidance I needed. Very polite and caring.

Due to us living 2 hours away, Nick made sure to have all possible paperwork and negotiating completed for ease of trading in my old truck for the new one once I got there.

The service was done on time and in an efficient manner.

I had to call daily to check the status of my vehicle after being told repeatedly someone would text or email. This is the second time I’ve been disappointed with your dealership. Felt so angry about the whole experience, I bought a new SUV from another dealer last week.

the customer service is not professional, they are not friendly, when my vehicle was ready, I had to go to the desk after no one didn't come in the waiting room to notify me, there was no Thank You from the Employee at the desk or the billing window just not friendly. It would be helpful if they would smile sometime and look the customers in the eye when talking not the computer. AND IF POSSIBLE, COMMUNICATE BETTER WITH THE CUSTOMER A (: IS JUST NEEDED HERE IN THE SERVICE DEPT.

people were polite and service was great and in a timely manner.

It was a good experience.

Outstanding service they treat you like family you walk in they help you and ask any questions. They have all the answers for you very friendly. I’ve never seen a service department that is so friendly as this one is I enjoy going up there and sitting and having coffee employees from the front door to the back door or absolutely customer service 100% plus…

The technician stayed after hours to get the work done on my vehicle so I could get the car back.

Great service. In and out with no problems.

Brought my 2017 Chevy in for service on Monday night, Nov. 3rd, 2025, for my service appointment the next day. I had made the service appointment about a week in advance. My car was making a squeaking noise that I had thought was a suspension issue due to the accident I was in over a year ago. My service advisor was very kind but the experience was awful. The vehicle was not diagnosed until the end of the day on Nov, 6th. It needed brake pads, and it was going to be a full week until they got the brake pads on either Wednesday, November 12th, or Thursday, the 13th. I don’t understand why it would take a whole week for the dealer to get brake pads. You would think the suppliers would be able to get them there faster. They also do not offer loaner cars anymore so your stuck without a ride just waiting on the part unless you want to drive all the way back to pick up the car until the part arrives. The part did not come in until Thursday the 13th and my service advisor called me to let me know the technician had accidently ordered 2 sets of rear brake pads instead of one set for both front and rear. Not a big deal, I understand people make mistakes, but now I'm stuck even longer without a car. Was told they overnighted the front pads and it would be done Monday November 17th for sure. Keep in mind they should’ve went ahead and done the rear brakes so all that would be left is the front when the front pads came in. I called at the end of the day on Monday, November 17th (around 5pm as service dept. closes at 5:30) and they said it looks like it wasn’t quite ready. That is insane. All my car was brought in for was brake pads and to check my 12v battery. The next day, I spoke with the service manager, and while he was nice, all I kept getting was I’m sorry and I understand. Nothing was offered to rectify the situation. No loaner, no rental car reimbursement, no coupon for like a silly tire change or something. Shouldn’t have taken a week to get brake pads when AutoZone down the road has them in stock. I also shouldn’t have to be left without a car an additional 4 days because the wrong part was ordered. I wouldn’t be upset if a loaner or rental car reimbursement was offered, but nothing. He said it will definitely be done today, on Tuesday, November 18th. While the car was ready at the very end of the day on the 18th, it shouldn’t have taken that long. Apparently, they didn’t even start the rear brakes until that day. It would’ve been ready sooner if that had already been done and should’ve been done when that part came in. I have no issues with the service itself but if I am paying $622 for brake pads (front and rear) at the dealer, I expect better service. Especially when I can buy the parts for $90 at AutoZone instead of the $199 charged for parts and get them installed cheaper at Mavis. Never had to wait this long for brakes on the GMC, or the Mercedes I had. Taking 2 whole weeks just to replace brake pads is actually insane, and I am thoroughly upset that nothing was done to rectify the situation as a customer.

Service department personnel did a great job handling my appointment. Punctual and courteous.

The process has been painless with the service to our Yukon XL Elevation. The staff there are friendly, professional, and courteous!

Fast friendly and on time services. Performed necessary maintenance and gave suggestions on what and when to expect next service

Great staff, friendly people!

Great communication- easy scheduling

Always have a good experience with your service department. Great group of people. They take appointments on time and all very friendly and helpful.

The customer service was excellent, as always. My vehicle was ready in a timely manner. I would definitely recommend Lasseter’s to my family and friends in the future. I’m very thankful for Vernon, also. He always helps me resolve any issues I’m having, and assists with answering any questions I may have appropriately.

Good! Excellent customer service

Nick was a terrific salesman. He was informative and definitely not pushy. Wonderful friendly dealership. I liked them so much that we bought 2 cars in 2 months. I highly recommend

Work was done in a timely manner, and everyone was friendly and helpful.

Very satisfied

Love the customer service the people give

Smooth and no hassle. This place is top notch !!! First class !!!

Vernon is always friendly and respectful when dropping off and picking up our vehicles.

excellent customer service

The employees were very helpful and answered all of my questions.

they do a great job servicing my vehicle

Excellent people, prompt courteous

Excellent service they worked me in even though they were super busy.

I got a new set of tires and am thoroughly please with them. The team at Lasseter is beyond amazing.

Amazing customer service experience! Super fast and reliable!

MR. VERNON AND BRANDI STEPPED RIGHT IN. THEY BOTH ARE VERY KIND AND PATIENT

The service was provided properly and promptly